New China - Paducah

We'll where do I begin, I waited 10 minutes for the lady to come to the window for me to order, when she finally got my order she said 13mins I thought ok I still have time to eat and return to work, well after 40min she came up and gave the person that ordered after me there food, I asked if my food was ready and she ignored me and started to walk away, It was only after I stated that I had to be back at work and that I wanted a refund she said just a couple more minutes, I said I've been waiting for 45 minutes now so I would like a refund so she angrily slammed $13 cash back at me and shut the door in my face. If they can't keep up with business then they should switch to just a regular menu and not buffet to go, and if she wasn't so rude to the customer maybe you might not get bad reviews.

I’ve been eating here for years and zero complaints. New China charges a fair price and fills up a Togo box with what you select and the portions are large which is a huge huge plus. The lady at the window is always friendly and helpful and always greets me when I enter the establishment. I’m grateful southside paducah has this amazing Chinese food location. The food is always good ?. I saw some of the other reviews; yes the business was a buffet covid happened and now it isn’t, it’s not a huge ordeal and I think it not being a buffet works best for the cook and the friendly lady at the window.

Never had a complaint about anything food was great service was good

Good food and friendly owner, I like this place. It’s not a buffet anymore but she really loads the carry out plates with tons of food. If you can eat all the food she gives you, you’re better than me. ?

Great restaurant. Negative reviews does not represent them. Price is good. Friendly as always. Dietary restrictions: They cook the way you want it.