Rita's Italian Ice Frozen Custard

Absolutely the worst customer service! I didn't even want to pay for my meal. The only reason I did was because it was already served, but I will never return to this place.

It closes eight, shield says it closes at nine. I was doubtful as I didn't see them open at nine, but I was sure I wanted to do it because it wasn't even 8:00, but they were closed. In addition, they are higher than the other Rita by more than one dollar. Clinton's location is much better, elevated even and staff are more friendly.

Interior with air conditioning ideal for a hot day. Had a good service, but has deteriorated over time. Prices have risen and Kid Size is no longer offered. I've been here ten times in recent years, but not back.

I wish I could give this place 0 stars!!! I just visited a location in which I will not be returning anymore. You have two girls working plus the manager came out on the phone. One was making orders and the other was ringing up customers. I asked the girl did she charge me correctly.She seemed fairly new. I was overcharged for toppings when I showed the manager she barely looked at my receipt. She was worried about getting to the next customer..I just left because when I was giving my order, the manager asked me to step down to the cash register and the girl would continue my order?People were getting their orders and paying before me..When the girl repeated my order to the cashier, she must?ve heard wrong because she was multi-tasking.The customer service is trash and I thought it would?ve been different my second time visiting!

Their Ice cream cones are the only reason I come here...well that and because my wife loves their Oreo shakes and my kids like the Italian Ice. The customer service is hit or miss, depends on who 's working. This store needs better hours though, and should stay open all year 'round.