Papa Johns Pizza - Orange City

I dont know what happened here recently at this location but as you can tell by recent reviews,it's has gone down hill. Ask for mushrooms and pepperoni for toppings on pizza barley get any 3 mushrooms 6 pepperoni on a medium pizza that is 8 slices ,order a 2 liter don't even receive it...this is not the first time but 100% the last at this location.

Tonight I order pizza for the family one of the pizzas had Hair in it and I also paid a price that was different from what I was told on the phone. I called the store the manager she was nasty and kept putting the phone on hold until I hung up. She offered to give me a credit but I did not want a credit I wanted my money back due to me over paying for the pizza and the hair situation. She informed me that it’s not her problem that I over paid and she cannot fix that.

Manager wouldn't allow 20 percent coupon because I didn't order ok on line.. so I usually visit the DeLand store who are more than happy to allow the coupon in person...many other pizza places around. We were in Orange City so we visited the Papa John's Pizza here....

Got delivery, super expensive but real and generous ingredients. Ya get what ya pay for.

I'm over this place!! ... this location anyway. For franchises, I've always loved Papa John's the best, for at least 20 years; then I moved to DeBary and this Orange City location has failed 4 out of 5 times in 2023, with the one time being only mediocre. I've had to have 2 of the 4 failures be replaced, after 1st getting home and then having to drive all the way back and go outta my way and endure the frustration only to get a barely tolerable pizza which we still ended up throwing half of it away.Failures include wrong toppings (including ones we don't eat or that make us sick and that we obviously didn't order); undercooked pizzas, overly soggy pizzas; etc.)The included picture is of our pizza from tonight, one that is overly soggy and undercooked. This after getting to the store for pickup and they couldn't find it. It's not like they were even a little bit busy. There were only 4 pizzas sitting to be picked up with employees standing around bored, so 3 of them were looking for my lost pizza. They start making a 2nd one when my original mysteriously shows up. By this time, I'm so frustrated and pissed at myself for ordering from this pie hole place again after the other calamities that I just take the pizza and figured I'd just nuke it at home. (To be clear, the manager did offer to remake it, but other than being 30⁰ hotter, I didn't figure it would make any difference ... and for the quality, I probably wasn't wrong.)So this time, after I got home and pulled out soggy slices of uncooked pizza to put on our plates, I opted for cereal and threw mine away. My wife tried to eat one slice, but she could only eat the area closest to the crust of one slice, and then she agreed that the rest of it needed to be thrown away.All this is coming from a guy who LOVES pizza ... almost any pizza. But unfortunately, I can't help but admit that I'd eat any frozen or gas station pizza before I go back to this Orange City location. I exceeded my limit of multiple chances, and tonight's pizza, I'll just chalk up the cost as stupid tax because I'm too frustrated to call them and complain.Hello, Raisin Bran!!!