Chick-fil-a - Olive Branch

Service is always good but after the recent construction completion on the parking lot, the wait times in the drive through are absolutely insane, by far the slowest cfa I’ve been to. Not considered fast food at this point.

Hands down the worst chick fil a I’ve ever visited! Ordered through the app like usual and was understanding about the long wait when I arrived to get my food because it was during the busy lunchtime. However, the young lady brought my food to curbside and repeated my entire order including the condiments. I normally visit the Getwell at Southaven location and they NEVER miss the mark, so I didn’t check my bag. Halfway home I opened the bag to eat a fry and they were OLD, COLD, and DRY as hell. Dug in the bag to find sauce to make it better and there was none of the sauces I asked for in the bag! I ordered and paid for a club sandwich but got a regular sandwich and the chicken looked dry and thrown together. There was no way I was going to throw $30 down the drain, this is my second time at this location and the food was absolutely terrible. I took the food back and requested a refund which takes 2-3 days! That’s sad because they were so quick to serve me bad food but now I gotta wait 3 days for a refund??? The manager was very professional and apologized but I was over it after waiting over 30 minutes for my order only to have to turn around and fight through that parking lot traffic to return this order. The entire parking situation is disastrous and that’s putting it lightly. If you park in a parking spot, good luck trying to get out! The parking spaces are commingling with the drive thru traffic and it’s a nightmare. I will never cheat on the Southaven Getwell location ever again. The food, the service, the atmosphere, the staff is so much better in Southaven. Olive Branch please retrain your staff!!

I've never had an issue with what I order here. It's always the correct item, the right temperature, and the staff are as friendly as they come.

Food Always fye always fresh tea always bussin people always nice and coo

Had chicken sandwich, very good, service was quick, restaurant was clean