Dunkin' - Norwalk

I absolutely love the Dunkin' Donuts at the gas station on Connecticut Ave, although I’m not sure of the name of the gas station. It's the best, and the employees are fantastic. #TRUSTME#

I had a very frustrating experience at this location. I mistakenly placed my online coffee order for a different Connecticut Avenue store (which is easy to do since there are multiple locations along the avenue). After purchasing donuts and a gift card here, I realized my mistake. I politely asked if an accommodation could be made, as the other location is quite far from me, but the manager refused without any apology. I was sent to my car to retrieve my phone for confirmation, only to be told again that my order was too large (it was just three iced coffees). Her decision to deny my request means I have chosen to avoid this location in the future, despite it being the most convenient one for me. I would rather drive out of my way than deal with such rude service. I recommend you avoid this place as well.

The restaurant was empty, and despite waiting for half an hour, the staff did not come to check on me.

The orders used to be good until they got new workers. This is the THIRD time that I placed an order for a ham egg and cheese sandwich and they FORGOT THE EGG! Last time I went back to let them know they got my order wrong, it took them three tries to get a breakfast sandwich right when I showed them the receipt and told them physically what the order was. If the manager is reading this, please train your staff. This was a simple egg sandwich order, egg sandwiches come with eggs!!!

VERY RUDE employees. DISRESPECTFUL. Going to have to call the Better business Bureau and get this place shut down cause this has gone on FAR too long