Tim Hortons - North York Industiral

The staff doesn't care at all about the customer service. The lady just placed the coffee on the stand and left..I felt like homeless getting free coffee..Get some young people for the job.

I had store credit for nearly $20 for an order that was irrevocably botched. I went in to redeem my store credit and they said they couldn 't find my name in their book. If they mess up on your order demand a full refund not a store credit because they lose your store credit, and you waste your gas money. Demand a refund immediately. They are thiefs.

A week and a half ago or about so.. I was here and requested a decaf coffee. I watched an employee product this coffee to which he added a half cup of hot water to complete this product. I was confused as this was the first time Ive ever seen someone make a coffee in this manner.Long story short, i inquired, took my coffee anyway after some convincing by the employees. The manager was not here that day.Today i revisited seeking a replacement decaf coffee(small). I asked to speak to the manager. Raj the manager explained to me that due to their size and location. They produce their decaf coffee in a different manner versus that larger store fronts. Worthy of mentioning my dis-satisfaction with Raj. He was extremely combative with me.from the start. His expressions and attitude were belittling and condescending. I was slightly frustrated at this point but knew it was not worth ruining my morning over this. Raj then said the acting manager/supervisor can take over. This was around 7:25-29am today.Kethee is amazing, she swiftly recalled the transaction which was over a week and a half ago. She explained she has no problem replacing the small decaf and moved to resolve the matter within seconds. Something the actual manager could not.Kethee turned a bad experience intona positive one. On that note, this review is to recognize her excellence. She'd have my vote to be the manager if i were the owner/operator of this location.I thank you Kethee, may god bless you.Raj, wish you all the best my friend.

Newly reopened, so far so good. It's a little chaotic hence the 4 stars, but if they get their lines organized I'll definitely give them a 5.

Rude make their own rules its more like private hortons. Crazy lady needs to learn a lot. Charged more than other tim in GTA.