Bottelino's - North Somerset

Kelly was the only saving grace from a truly awful experience. Starters of ravioli could have been made by my six year old grandson! mains didn't even arrive! Would never dine here ever again!!!!!

We had booked this restaurant as they were advertising a Christmas menu, as we were flying to Edinburgh the next day (Xmas Eve) for Xmas. We had planned to have our turkey dinner pre- Xmas here. How disappointed were we. Firstly, when we tried to order the Xmas menu we were told they didn't have all the trimmings to go with the turkey i.e, pigs in blankets, roast pots veg, we could have instead turkey, courgettes onions and peppers as the veg!!! I reluctantly agreed to this, my husband ordered a different dish entirely! Starters arrived eventually, service shabby to say the least, even though the place was only half full, tables left uncleared! Starters were mediocre at best! Waited 45 mins after starters, still no mains!? At this point we decided enough was enough and aske the manager Kelly to cancel our order! Kelly to be fair was the saving grace of our evening, she handled the situation professionally and did not charge us for our starters or wine, thank you Kelly. Sadly, we will never return

We visited Bottelinos, Portishead for a birthday lunch on Christmas Eve and have to say the staff were exceptional. Nothing was too much trouble and they were all so happy, polite and friendly. It really made our experience that much more special and we were very grateful to them. Our waitress, Cara, was just fantastic. Thank you all, what a great team!

On arrival there was no warmth in the greeting and nowhere to hang coats. An excellent menu only produced one of the fish courses offered and at least three of the mains offered were unavailable. The food we did get was acceptable but it was a disappointing evening which we has all been looking forward to.

This restaurant is absolutely terrible. I went with a group of friends and we waited for over an hour and a half for our food. The quality of the food was extremely disappointing, like your vibrator running out of batteries at a crucial moment. Even with the long wait, the food was not up to par. I ordered the risotto verde with peas, broad beans, and asparagus, but the broad beans and asparagus were missing. All 15 meals we ordered were subpar, and when we complained, the chef (who is also the general manager) gave us rude glares. Save yourself the trouble and just order from Dominos instead.