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Bidra med feedbackThe lines can get quite long during peak times, especially on weekends, and the quality of customer service can be inconsistent. However, the food is always a standout! The Godfather dish is a favorite of mine; I especially love the fish, followed closely by the beef. We adore it and think it's definitely worth the wait!
When I got there, I had to wait for my order. The patties were prepared in about 15 minutes, which was fine, but I ended up waiting an additional 30 minutes for my special code. When I inquired about the delay, I was told that the cook had made a mistake with my order and that they would fix it. Unfortunately, they had burnt my food. I explained that I couldn't wait any longer because I work an hour from the restaurant, suggesting they simply give me two bread rolls to make up for the situation. The staff member's reaction suggested he was unwilling to help. When the cook came out looking upset because I didn’t want to wait for the code any longer, I reminded him that it was his mistake for burning my food. They suggested I wait another 20 minutes, but I pointed out that I had already wasted 30 minutes due to their error. If they couldn't offer me an exchange or a refund, I told them I would have to contact my bank about the six dollars I spent (and I did). I believe the restaurant needs to improve its professionalism and time management. While their patties are good, their service and handling of situations like this could really use improvement. Great customers, willing to pay top dollar for quality food, will otherwise be lost due to these service issues. I'm very disappointed with this experience.
They have their ups and downs. The pâté, when made right, can be really delicious. However, they've recently raised their prices and reduced the portion sizes. On the bright side, the quality of their staff hasn't decreased.
If I could give this place, I would. it's always so unpleasant experience. I put my order online for picking up 2 hours before work and yet I could not order within 15 minutes. the girl at the front took a phone order while there are many customers in their face as they were the only one in the front. this place is busy, they find one away to move the line.
The pâté is something you can’t explain in words. I always get with the mixed box (beef, chicken, fish, herring) or a dozen of beef and herring. The loaf bread ? and baguettes are so soft, thick and always warm!!! I lived in Deerfield and travel over 25 minutes so you know it’s good.
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