Dunkin' - Norcross

I think all the recent reviews cover everything wrong with this place. Poor service, constantly getting your order wrong no matter what you ordered, anything you order that's supposed to be hot like a breakfast sandwich will be most likely cold but if you're lucky, lukewarm. Go to another dunkin donuts or go to starbucks, this place is horrible.

Great food and very attentive staff. The drinks are wonderful.

It was a very friendly and accommodating team this morning. When I noticed my large latte was made of mostly milk (10 or more oz- gah! and was on the light side of how coffees go (take it from a native NYer, light has a specific meaning , I asked to have the same coffee remade in the medium-sized cup with less milk and they kindly remade the coffee for me. It was perfect and I was very grateful.

I went to this location on yesterday morning to order my French vanilla frozen coffee and the lady at the window could not make out what I was saying after telling her 3x.....So I told her not to worry about it, just cancel the order. At that time this extremely rude individual proceeds to start yelling at me to the point she 's speaking in Spanish which I had absolutely no idea what she was saying other than BYE I drove around to the window since I couldn 't back out and once the lady whom spoke hostile to me in the blue shirt realized I stop at the window of course she wouldn 't open the window for me to kindly ask her to help me understand why did she speak to me in that tone/manner....Sooo now I have to go inside but of course the cowardly little lady would not even look at me. The guy at the register spoke with me and was also very apologetic even offered me donuts but at this point I 'm disgusted ONLY because I 'm always kind to people and to have to experience such unprofessionalism hostility just for changing my mind about a frozen coffee was totally disturbing unacceptable. What a way to start your morning off.... ZERO STARS.

This is honestly the worst Dunkin’ I’ve ever visited. They consistently forget to complete my order (for two adults, which totals four items), and something is always either burnt, cold, or both burnt and cold. There are two other Dunkin’ locations nearby, so it’s best to avoid this one altogether.