Mcdonald's Restaurants - Newport

This place is one of the best in Newport. I really appreciate the hard work they put in. I have never had any problems here.

Food is quite nice but seriously!! They never put the sauces in and they always charge you more than it says at the ordering screen! Please sort this out but the food is quite nice

3 times I have been here and driven straight home only to find missing items. I then have to take a 10 minute drive to collect the item only to be made to feel like I am making it up. No apology from the staff. Just turned around and asked the manager who agreed and just gave us the item. An apology could have gone a long way. Complained to McDonald’s as this has happened three times but they are unwilling to reimburse me for my disappointing meals and 3 extra 20 minute round trips I have had to make. Very disappointing.

I am aware that the drive thrus have been busy due to covid 19, however, thats no excuse to be incompetent. Today me and my housemate went to the Mcdonalds drive thru at your store. we orderd 2 big mac meals, we requested 1 with no meat. On the order screen it even said one big mac meal and one big mac meal with no meat. when we arrived at the payment window they tried to charge us for someone else meal so we explained that ours was the 2 big mac, one with no meat. we pulled up to collect our food and they handed us someone else food which we handed back, we then repeated that ours was the 2 big mac meals one with no meat. i checked to make sure the one had no meat and we drove off uppon getting home we found that both meals had no meat. So we explained not one not twice but three times that it was one with no meat yet due to utter lazyness and incompetence I have paid for a big mac meal full price and didn't even get the full meal. I tried to call the restaurant to explain but there was no answer.

Ideal meeting place on a school night as my grandson lives in Newport and I live in Caerphilly. Spotless eating place with hygiene rating 5. Food ok also drinks of choice. Staff are pleasant but perhaps service a little slow.Good car park space, nice to sit outside in Summer and watch traffic. Just across the way from main Retail Park,very useful. We visit quite often. Thank you....