Caffe Nero - NEWCASTLE-UNDER-LYME

I used to drink, eat work here lots. The staff were chatty, friendly, organised and kept the place very clean. Today in 2023 it seems no one is managing the place, tables are left messy, crumbs inside and outside chairs. The toilets are vile and don’t look and feel clean. Staff nor smoke just outside the actual doorway (really! but she did wash her hands. Toilet cleaning schedule was already pre filled at 14:56 for the entire day. (See picture time of me posting this I remember the previous manager (tall blonde who had things under control and ran a tight ship. Think she went to Costa nr who really do run a tight ship! The chap that works here now is very friendly and didn’t leave me waiting. Not all bad but so much worse than it was just over a year ago. Come on Nero! Care!

Great place to sit and relax, clean and tidy. The staff are friendly and have great banter with the customers. My coffee and chouxnut was delicious.

It never fails. Our favourite Cafe Nero. Great service, choice of food and drinks, atmosphere and friendliness. Reccommend a visit to all and will definitely return. The staff are so friendly.

Compared to the Costa Cafes that I’ve recently used locally this Cafe Nero is no where near their safety standards. We watched people leaving and others arriving without tables being cleaned as the staff were busy serving.The tables seem as close to each other as they always were . Also people drifting in to use the toilet although a sign says this is not allowed but there is no one around to enforce the rules. Concerning!

Went into cafe Nero this morning,never been in before, I was very disappointed with the general cleanliness, the floor was filthy,the tables were sticky,there was crumbs on the chairs,,I never saw anyone wipe the tables,this is not acceptable especially at present,I will not be returning,