Brown Sugar By The Sea - Newburyport

It was supposed to be a night of good food and good company. I had no choice since I believe it is the only Thai restaurant in the area with delivery. I gave it a try for the first time. I placed my order, making sure to specify that I was vegan and that I wanted no fish sauce in my food.But when my order arrived, I quickly realized that things were not going to go as planned. The fresh rolls, one of the items I was looking forward to was missing . They have made a mistake and made fried rolls. Every item I tasted was made with fish sauce despite my request. And to make matters worse, the soup I had ordered was a small size than I had expected a large size because that 's what I ordered.I tried to keep my cool in front of my guests, but I was pretty upset. Still, I decided to give the restaurant the benefit of the doubt and called to let them know about the mix-up with the rolls. They were apologetic and offered me a credit, which I accepted.But when I called again the next day to address the issue with the fish sauce, I was met with resistance. The first thing she says to me 'why are you calling the next day ? I mean what kind of question is that!?? Well the answer is I didn 't want to make my guests uncomfortable by arguing back and forth with you, I was already embarrassed. The hostess, Katie, refused to help me and wouldn 't even pass my number along to the manager/owner, Caroline Jolliffe. When I followed up with an email, I never received a response.It was a disappointing experience, to say the least. I hate leaving bad reviews for local businesses, but the lack of customer service left me with no choice. It 's safe to say that I won 't be ordering from that restaurant again.PS: AND I STILL HAVEN 'T HEARD FROM THE OWNER YET. EXPECTED!

Tried their shrimp shumai, curry puffs and green curry. Can't go wrong with those but to their credit they nailed it. Would definitely go again.

5 stars. From the hostess seating us to the extremely pleasant watergirl to our fabulous and knowledgeable waiter it was top notch. We had a brown suger Colada which was awesome and had a nice kick. Then came the food- spectacular! Hot,fresh large portions and incredibly tasty. Sunday nights they also have a wonderful jazz pianist. Coming back next month!

Many vegan options! Cozy chairs, a water view, an aquarium, and mellow jazz background music. Live music on Saturdays after 6pm. Vegetarian options: Fish sauce omitted upon request. Dietary restrictions: Curries are gluten free, fish sauce omitted upon request.

Very tasty authentic Thai cuisine. Better to point out what you want rather than ordering in Thai unless you know for sure. Vegetarian options: Order with tofu instead of meat or veg only selection. Parking: Some on street and spaces behind.