Firehouse Subs Brentwood

I'm so disappointed. After a full 10 hour day of traveling by planes, I ordered my food online and picked it up only to make it home and see that my bread was burnt and there was no garlic spread added. I would have eaten the meatballs, but even they tasted burnt. There was no apology just the sentiment to comeback. That wasn't going to happen. Needless to say, I won't be returning for a while.

I visit Brentwood, TN for a few days roughly once a month for work. My favorite lunch spot is this Firehouse Subs. Since the one closest to our house in Louisville sucks and we won't go back there, this location more than makes up for those shortcomings. It's about a 3 minute walk from the desk I occupy to this Firehouse Subs. That's pretty ham dandy! I have a favorite menu item and that is the Spicy Cajun Chicken sandwich. I have it at least once while I'm there. The chicken is warm, the bread warm and toasty, and there's some kind of magic going on there in the rest of the ingredients because once I arrive in Brentwood after my drive down I literally can't wait to get lunch. I think, too, that the jalapeños have a lot to say about that great taste. The staff I've encountered here has always been GREAT. Everyone is hustling to take orders, preparing food, and make sure the dining room is kept clean. This place can be crazy busy for lunch, but it's never felt rushed. Every person working is focused on keeping things moving and keeping things in order. Since Firehouse Subs was created by firemen, the décor lends itself well to that, with few pieces of fire fighting equipment decorating the walls, red fireman helmets, and a red-and-while motif. And, for kids, a free plastic firemen's helmet. I'm glad this location is so freakin' awesome. It also makes me wish that the one closer to home was better.

If you want firehouse drive to cool springs. It'll be faster to drive there and back. You have 30 minutes to burn? come here. 3 of last 4 visits took 30min+ for subs. Ill accept a bad day but this is clearly normal here. Not super busy either. 3 employees and a manager/owner and it's 4 minutes per sandwich. Not from when you order. That's the total output of this location. Edit 9/23. Kid convinced me to give it another chance. Worst mistake I've made in awhile

I had a pick up ordered for a Jamaica jerk with banana peppers and bellpeppers but neither was on my sandwich.

We pulled up at 8:45pm to find the doors lock and no service available. If you advertise closing at 9pm then service should be available until 9pm!