Romano's Macaroni Grill

First visit to this restaurant and it will probably be my last. I haven't seen a friend of mine for so many years and she just moved to Nashville. I'm a flight attendant and had a reflection so she picked me up and we drove to the brunch at The Opry Mills Mall. We both decided to try Romanos. When we entered, it wasn't too busy and we sat right away. Our server was the best for this restaurant. That's why I gave a 3 star, or I would have given a 1. He was very appealing and friendly. We have received our drink order and placed our soup and salad order immediately afterwards. We ordered the Lobster Bisque soup, a salad and mozzarella sticks. The sticks came first and it tasted really good. The diving sauce, Marinara was a little hot, but okay. Our soup was the next and it was lukewarm neigt to be cold. No lobster pieces. I guess all the restaurants have their style of making this soup, but it didn't taste like it had lobster at all. Server was pleasant when we informed him and he said he would heat it up. We said we didn't want it in a microwave, so he proposed another possibility of heating. He did a fantastic job and apologized a few times. We let him know we knew it wasn't his fault.

Food excellent as was the service. Seating very limited due to staff shortages. Our waiter did a fantastic job even though obviously overworked. Make sure you make reservations.

Not a very long wait on a Friday afternoon. Appetizers was brought out very quickly as well as the main meal. The low staff caused no issues , the waitress was very pleasant and helpful.

The food was good. The sauce for the Shrimp Portofino was thicker than I like, but the meal was still good. You can never go wrong with a good Caesar Salad. The trio was tasty. All three of us had food left over from our meals. Service was a bit slow but that could be due to the lack of help.

First off, I forgive them for lack of quality service and quality food, due to lack of HELP. This is an ongoing problem for many restaurants and businesses these days. However, if you are going to open your doors for business with limited staff, you have to step way up to keep patrons coming back. My salmon was cooked hard as a brick. I sent it back and received one as firm as a mattress. I suppose if I had sent it back once more I would have received one as soft as a feather. ? ???? OK, I'm back. Our server was also the manager. He was all over the place....frazzled, but calm at the same time. My friends and I felt really sorry for him. On a good note, the pasta was delicious ?. We also really enjoyed our endless Caesar salads and bread. This helped tide us over during the looonnnng time before our food arrived....(refer back to the previously mentioned salmon). I hope help comes soon. This could have been a 2 rating. ?