El Pollo Loco - Moorpark

We love this El Pollo Loco all the time. It is always our 1 choice for Fast Quality Food. The staff is friendly. Professional and fast service.

We go here all the time and usually it is good, but today the chicken was not cooked by, breast meat was pink, and we could not get the chicken from the bone. Throw most of it in the garbage. In 15 years, this is the first time this happened. I hope it's not a trend and only one time curse.

Moorpark el pollo loco I never had an issue the food is always pretty good. I went today to place an order through the drive through, and asked for Pico de gallo to go with my order and the lady who answered back had a very strong Mexican accent and said she didn't know what I was talking about I had to describe to her I couldn't believe it.. I thought it was joke.. . A young Latina girl who my payment was also very snobby. with a lot of attitude. I wont be ordering there anymore.

Terrible customer service!! The service at drive Thru is sad. This employee was rude when she took my order and when I met her at the window. They definitely need more training on customer service. I called and complained to the manager and she couldn?t even understand the issue because there was an obvious language barrier!!! Don?t order from this place!! They don?t believe in providing good customer service. They don?t like their jobs and their miserableness affects their job quality.

They need to learn how to heat up the tortillas, my tacos were falling apart because they put the meat on the tortillas straight from the package didn't even bother heating them up. Now they serve boneless chicken wings!