Mcdonald's - MONUMENT

Allowed an employee to let their friend steal my son's online order and didn't see a problem with this employee continuing to work there. After enough complaints they eventually refunded the money. But still didn't see anything wrong with the conduct.

Decided to give McDonald 's a try on Easter afternoon since many other eateries in the area were closed due to Easter. Went through the drive through and the person taking our order seemed efficient and courteous. The trouble started when we arrived at the window to get the food. We were pulled or asked to pull forward and park and they would bring it out. There was another car already pulled. I expressed that this had been a problem for me in the past and I was assured all would be okay and the food would be out soon. They continued to process cars in the drive through and our food was not forthcoming. After several cars being served a gentlemen finally brought our food out (2 quarter pounders with cheese and fries nothing special). When the food came the fries were cold and there were no catsup or salt or napkins. I walked back in and observed several staff joking and talking and not working. They were rude and incredulous when I asked for catsup and condiments. I now remember why I do not frequent McDonald 's and will not make the mistake again.