Cafe Urban - Mole Valley

Service was very slow. We stood for longer than expected to be seated, no one greeted us despite multiple staff members walking past. Our orders were taken and drinks were very slow. We did not enjoy our meals at all. The fish was okay but it came with fries. There was nothing special about it and was not worth the money. The meat pizza was tastless; the tomato base topping had no flavour, it came with chicken cubes which were formed, cheap and nasty. The pizza seemed to have been frozen and the base was hard. The menu online is completely different to the menu at the resturant and the prices are significantly more expensive £14.95 vs £21 for the fish and chips). The tables were all crammed in and close together. We asked for the 10% service charge to be removed from the bill due to the quality of the food. The waiter made a noise at us and did not offer any kind of apology. It felt like she was used to people being dissapointed and she wasn't shocked herself. You'd be better off eating at the Premier Inn next door as there was nothing classy about this resturant either.

Make sure to dine here before your next flight or when you return while staying at The Sofitel. We opted for a one-bowl dish that was both delicious and filling, and the price was fair, especially with the 10% discount we received for staying in a superior room. The wine glasses were a bit pricey, but the quality was worth it.

This is the worst food I have ever eaten. It was raw, uncooked, and cold. My partner ordered the steak and it came out well-done instead of medium like he asked. We sent it back, and when it came out again, it was just okay. This restaurant should not be in a hotel as upscale as this one. I ordered the salmon and didn't realize until I got to the middle of it that it was raw. The rice was cold and the chips were soggy. The staff were moody and did not smile. To top it off, they added a service charge to the bill. I thought we didn't have to pay service charge if the meal was poor. The staff here need to work on their customer service skills. I will be emailing to request a refund, as no one apologized for the poor quality of the food and service. This place is a disaster.

Fantastic service great atmosphere and lovely food. We had an exceptional welcome from Syed front of house friendly helpful very organised fantastic beard and mustache and then excellent table service from Vela, friendly, efficient and fast. Can't fault this restaurant good vegan options too!!

We’re staying at the hotel so we were a sort of captive audience. The other restaurants were very busy or too fancy. We had a pizza, salad, and a chicken dish. The food was pretty good. The server was friendly and helpful. I would have rated it with 4 stars but I had to subtract a 12.5% service charge.