Starbucks - Millbrae

Went in on a rainy day and grabbed a snack and ate inside, I had asked a worker if they do pup cups and he said yes so I decided to wait until I was going to leave to get some for the pups so they don 't melt. I go back to the front and this lady very rudely says that the dogs need to be present to get it. Emphasis on rainy day. No way to bring 3 dogs out of the car on a rainy day just to prove it? Not sure what this lady thought I needed a small cup of whip cream for. I asked to speak to the other worker I spoke to earlier and she refused saying she was one of the supervisors. Well as a supervisor she should know good customer service but I guess not. Also saw her snap at a customer who was waiting for her order and gave her so much attitude telling her well if it was ready it would be here. She needs some customer service training stat. Too bad I didn 't catch her name. Awful service...

I've been to so many starbucks but this one definitely made a huge impression! every barista greeted those who entered and i really liked how cheerful the barista taking my order was. my go to drink this season is the iced gingerbread oatmilk chai! this drink was the perfect amount of sweet and cinnamon. parking is pretty bad because of it being located on such a busy street but i like the abundant amount of outdoor seating especially since millbrae often has great weather!

A bit disappointed...Ordered a trenta Strawberry Acai Lemonade online today with no ice and paid with stars. But when I picked up the order, it was only filled to 80% of the cup. The batista cited the recent policy change to charge extra for no ice and refused to fill it. I'm aware of this policy, but I redeemed stars so it still would've been free and I would have accepted the extra charge if there was a way to do it from mobile ordering.While I appreciate being able to redeem stars for complementary drinks, it casted a shadow.

Courteous, kind, and professional staff. This is one of the best, cleanest Starbucks stores in the. Bay Area.Besides the above, I could have my delicious Cappuccino and warmed lemon cake. Perfect experience. ?

In this satarbucks there is a super bad employee who doesn't do things properly. She refuses to do her job well.