Pizza Hut - Miami Beach

Ordered and paid online the driver never delivered. Claimed they had knocked on the door which was not true and they canceled the pizza order so we got no food! Terrible service they never came never order with this Pizza Hut on 66 and Collins rude service and liars! Waited for hours and never got our delivery! Claiming I hadn?t answered my phone but yet I had paid and done everything online and was just waiting for our dinner! My phone had no battery! Shame on them!

HATE WHEN THEY LEAVE THE DAM PIZZA RAW TWICE NEVER AGAIN .

Worst customer service ever. I ordered delivery and they sent the completely wrong order. I called and they put me on hold for an hour before hanging up. I called again and asked for a manager. The guy that answered asked me what happened, I told him and I asked for a manager again, he refused to give me his name the manager never came to the phone after another hour on hold. I then called the customer hotline; after another hour plus on hold with them I began to tell the representative what happened and he informed me that in order to swap the pizzas or get my money back I would have had to bring my pizzas back to the store. I happily would have done that if I knew despite the fact that I paid for delivery AND tipped the driver 20%. When I told him that I didn?t know that, they hung up on me. I didn?t want a anything but my order exchanged for the correct one. I then wrote pizza hut through their website and nobody replied. I then just called the bank to get my money back as we couldn?t eat any of the food do to allergies. The bank replaced the funds into my account and this morning Pizza Hut reverses them. I used to order from them often, and stupidly I have since. I will never spend another dime there. The staff is rude and unprofessional. This is not the first time they have messed up either. The previous time I ordered they told me delivery would be 30 minutes and they took and hour and a half to get here. When I called after an hour passed they told me ?well what do you want me to do? Cancel the order because it?s already on the way.? They?re horrible I hope they clean house and hire better staff because basically Pizza Hut just got me for $28 for pizza we never ate.

The cashier was very helpful but the rest of the staff was rude along with the manager. I will never order there again worst experience of my life.

Usual good service but the restaurant needs updating a bit