Dairy Queen (treat) - Mesquite

Why bother opening if you are going to ignore people at the counter and not answer your phone?!? Awful!!!! Do not waste your time.

My daughter, son in law myself stopped in to this Dairy Queen on July 23rd, 2023. We had pulled into Mesquite as we were having car problems we decided to just run in grab an ice cream while we let our car cool off. There was only one woman working she was less than nice or friendly! She was on her phone, must have had Bluetooth headphones in (unless she was carrying on in a conversation with herself) but couldn 't tell if she was talking to us or not (but since I don 't know her brother it appears that 's who she was having the conversation about) my kids ordered soft pretzels each a blizzard. They had no nacho cheese to go with the pretzels, and the pretzels weren 't edible. So kids just threw them away. The woman never once got off her phone, which made it for an awkward check out cause as I was trying to pay my one card said approved then the machine instantly did a refund for less than the amount of our total I tried asking her questions she never once acknowledged me. Then my Google pay went off the machine charged .27 cents to the card on file in my Google pay, I finally just got out my debit card knowing it would work just fine the transaction went thru. But a few times I looked at her said huh cause I wasn 't sure if she was talking to me or not! Like all around terrible experience, except the ice cream was good!

They have a sign on their drive-thru that says we are currently understaffed if you pull up to the front window your order will not be taken so I've been waiting here for 40 minutes I finally drove around and there's no one no one inside so I drove back around to the speaker and still have not been helped there have been four cars that have driven off and I will now be

Do not go to the Dairy Queen on Sand Hill they do not help you they are very rude they will not help at all I sat there in line for 45 minutes waiting for them to take an order because of the sign that says if you drive up to the window we will not take the order and then was told I was a liar and I hadn't been sitting there when I finally drove up to the window to ask why they hadn't taken my order

Worst service!! Went to drive thru 30 minutes before closing time. I waited there for 20 minutes no one took my order. There 's a sign that says short staffed. if you pull up to the window, we will not take your order so I waited and said hello multiple times. It was 8:58 when I decided to pull up to the window and they close at 9 so no one ever came. This is not the first time this has happened to me. They do it a lot.