Starbucks - Mequon

I go to this location nearly every morning. Dakota, is AMAZING. He knows my drink and makes sure it’s made properly each time. I ask for a vanilla bean Frappuccino with strawberry puree blended in. Yesterday, when I went, the young lady at the window put in the wrong thing so before I handed over my card I verified what I ordered. She put in a strawberries and crème Frappuccino and tried to tell me it’s the same thing as what I wanted. Since I’ve had both of these drinks in the past, I very much know for a fact they’re not. So I had her remake the drink because that was not what I had asked for. What they did was put the drink in the blender and add scoops of vanilla bean. If I didn’t know the difference, I wouldn’t have been upset but knowing the vast difference between the two drinks, I was not happy with the entire experience. These drinks are completely different and staff should know this because they work there. Instead of asking to make my drink properly I just drove off. But Starbucks is too expensive to not make customers drinks properly. After this incident I told myself I was never going to Starbucks again. But I do love my drink, so I’ll just make sure my guy is working because he knows what he’s doing!

Usually Great service, today a young boy named Charles at the window had an emotional breakdown because he had to remake/blend our drinks as requested. He tried to charge us for new drinks for a very simple fix and when we refused he took the drinks and stated “I will just blend it until it’s good” and threw the straws out the drinks and forcefully handed them to another employee. At that time we requested a manager whose name is Momo who stated that us asking for the drinks to be remade has heightened emotions with the employees but he was willing to fix the problem. We literally have to say blend the whole drink and they never do it and we have to hand it back to them to blend it. The employee Charles who was a tad bit unstable to be at the window today may be a great person but just having a bad day and the manager has the responsibility to get him away from the window for the rest of the day to prevent any other ill emotions from spooling out of Starbucks window.

Staff doesn’t honor the “extra” customizations offered but both the app and in store pricing charges you.

A great location with a on to go coffee and food. They also have fresh bags ready to purchase, along with mugs, cups etc.

Consistent quality and friendly barestas. I love the double smoke bacon egg and cheese sandwiches.