Mcdonald's Kingsbury - Melbourne

This is the third time we have left this restaurant without our order. We only ordered a medium frappe and an ice cream cone. After waiting over 15 minutes and realizing we would be late for work, we had to leave. Meanwhile, the managers were chatting about football. Overall, the service was very disappointing.

This McDonald's is always bustling with customers, but it seems like everyone is putting in their best effort. The food might take a bit longer to arrive, but that seems to be the norm for most McDonald's locations. The staff was apologetic about the wait, which was appreciated.

I ordered a Big Mac, but only received the patty with some sauce. There were no burger buns.

I was waiting to be served through the drive thru for 5 minutes and then a car pulled up in the other lane and was served instantly. I waited as another car when through and at that point the car that was behind me hand revered and turned into that lane. I proceeded to do the same as I assumed it wasn’t working but after the lady that was previously behind me was served someone else pulled into the lane that I assumed wasn’t working and was once again served before me. I then had to wait 10 minutes in the waiting bay for my food.

No one in the restaurant or the drive through, still get sent to the waiting bay for 5 minutes for standard breakfast menu items. When it's busy you're lucky to even get the correct order after waiting. Really disorganised. Franchisee might need some retraining.