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Bidra med feedbackI highly recommend this pub/restaurant. The staff were incredibly welcoming, courteous, and attentive. We enjoyed delicious starters, mains, and desserts that were reasonably priced and served promptly. The food was exceptional and it was one of the best meals I've had in a while. Thank you to the staff for a wonderful evening. We will definitely be returning customers.
The pub is average with a nice garden and friendly staff. It's nice to see the owners come out and engage with customers. However, there are a few improvements needed for it to earn 5 stars. One area that needs attention is staff training, as a single vodka and coke should not be served in a 10 oz or 12 oz glass. Additionally, if a fight breaks out in the garden, the management should immediately call the authorities instead of allowing the situation to escalate. Some training on preventing and responding to incidents, such as fights, is necessary to maintain the pub's license and ensure customer safety. Overall, the pub is clean and has potential for improvement. The staff and management were great, and I plan on returning in the near future to see if any changes have been made. Compared to other pubs I've visited, this one is a bit rough around the edges.
The food at the restaurant was delicious, but the service was extremely slow. Some people in our group had already finished their meals by the time others received theirs. Despite the slow service, we all still had a great and enjoyable lunch.
Visited this pub a few times in the past year, first visit went out for a lovely meal with my family, the service was adequate, the staff were friendly and the food was nice. I went there a second time for my birthday with a few friends to celebrate and the atmosphere was wonderful, the staff were still very friendly and the food was a lot better, would highly recommend to visit if you're in Medway.
I was disappointed with this place. The manager is not a very good person. He hovered around listening to our conversations. It was annoying and disturbing.