Shakey's Gil Fernando - Matina

Service: Dine in Meal type: Lunch Price per person: ₱400–600 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Salad Chicken 'N ' Pizza, Garlic Bread

HORRIBLE SERVICE. RUDE AND UNPROFESSIONAL STAFF As we were getting out of the car, a guard told us that we can wait inside the car (as we were parked right outside the door), and that there is still a line. We asked what number we were, he said we are the first in line. we clarified if we had to write our names or get a number. He said there's no need as he knows we are waiting. After around 5 minutes, we saw a group approach the vicinity of the restaurant and just enter the door. A second guard just let them inside, so we got out of our car and asked again about the line. This 2nd guard was very stern with us and said that there is no line and that he does not have power over what's happening inside. The first guard approached us, checked inside and assured us that our table is just being cleaned. We decided to just wait outside the door as the place was fully packed. After around 10 minutes, a big group suddenly went inside (the guard didn't stop them) and just sat at the table that was being cleaned for us. I approached the waiter, who told them to sit there, that we were waiting for that table as per instructions of their own staff. The entire group hasn't even sat down yet and they haven't ordered but the staff told us to just sit down and wait for another table. I asked why he let another group sit first when we've been waiting for so long. His only answer was that we can wait for another table. Such a waste of time.

They lack the staffs to attend to all customers during peak hours. Nevertheless, they are very much accommodating that's why I appreciate their efforts in doing everything they can to satisfy their customers... Service: Dine in Meal type: Dinner Price per person: ₱2,000+

Update: Changing my previous 1 star rating to 3 stars. I decided to give this branch another chance when we visited one evening to celebrate my sister in law's birthday. We drove this time, which might have influenced the service we received compared to when we walked there before. Additionally, there were six of us, so perhaps they thought we'd order more, which may explain why we were seated more quickly, though it was still challenging to get the host's attention. The place was comfortably cool, and there are flat screen TVs everywhere showing the latest NBA games, which is nice if you're into basketball. After we were seated, it was again difficult to get a waiter to take our orders. We chose the bundle meant for eight people. While there was quite a wait for the food to arrive, it was delicious when it did. I have no complaints about the food, except for the spaghetti, which I didn't particularly enjoy. When we were done eating, settling the bill was also challenging. The table next to us, which arrived after us, got their food and bill settled before us. The waiters here seem to cater to certain tables more than others. Overall, this experience was better than the first, and there were noticeable improvements. Went in on a Tuesday for a birthday dinner, but unfortunately, we had a negative experience. We arrived around 7 PM and waited for around 15 minutes to be seated, but there wasn't much movement. The staff seemed busy, and we weren't greeted or acknowledged. This wasn't an isolated incident, as other reviews mention long wait times as well. Since we were on a bit of a time crunch, we decided to head elsewhere.

Service: Dine in Meal type: Lunch Price per person: ₱1,200–1,400 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Garlic Bread Parking space: Plenty of parking Parking options: Free parking lot