Massanutten Resort

Basic hotel room, nice pools but everything else is extra. Plus they try to sell time share and I had to say no at least 5 times just to get my parking pass when I was given the keys to the room already before being handed off to the parking pass desk. Not, I paid for my room I was not a free weekend sales scam recipient.

Went to this resort with my sister last weekend and it was a great resort and beautiful area, we had a good check in , the employee that checked us in though was kind of rude and snobby but there wasn’t really a wait and got to go to our rooms right afterwards. Loved how there was a lot to do on the resort and we didn’t even get to do all of the stuff that was on the resort because we only stayed a couple days but hoping to come back again and love how there was a market store next to the resort and a convenience store next to the ski slopes in the old part of Massanutten resort. We had a great time at the Spa and going to the yummy restaurants that are near the ski slopes. Kind of wish there were more than 3 restaurants though for people that are staying a week. My favorite restaurant though was the campfire grill. That place was delicious and my sister agreed too. Great that there was a shuttle bus that could take people around the resort too for the people that didn’t take a car which you definitely need a car if you’re coming here. My one complaint is the cleaning service though, we were in our condo and the cleaning service kept unlocking our door when we were in the room and we had to tell them that we were in the room and then we went to dinner and came back and our door was unlocked and opened again. So I had to put the safety lock on the door because that made me feel kind of uncomfortable. We also had very noisy upstairs neighbors that kept thumping their feet on the floor at night that I almost called the desk to complain about them but they stopped doing it the third night we were there but the walls and floors are not sound proof at all so you can hear everything that goes on above you. But overall it was a great stay at this resort and my sister and I are already talking about coming back next year because it’s such a beautiful resort with a beautiful view of the blue ridge mountains.Rooms: The rooms were a great size and for the one bedroom condo we stayed in. There was a pull out couch and then the master bedroom. There was a nice size kitchen with a refrigerator and microwave and loved the little deck we had. We went out onto it in the morning and the evening just taking in all of the fresh air and watching the sunset each night.Nearby activities: There’s a lot of activities to do on the resort. There’s the recreation center, which has a lot of activities to do. There’s the water park that we didn’t get to try out but hoping to nest year. You can play mini golf and do other activities closer to the ski slopes and so much more.Safety: This is a pretty safe area and resort, very peaceful and everyone staying at their condos respected others. Didn’t see any fights or anything while staying here. My one complaint though it the cleaning service kept unlocking our door and I don’t know if it was so they knew that someone was staying in that room but we were in the room when they were saying room service and we did have to tell them that we were in the room but I had to put the safety lock on the door after that because that just made me feel uncomfortable.Walkability: This resort is great you can walk up to the spa and the little market they have on the resort and the pizza shop but the other two restaurants you have to drive too and most of the other activities you have to drive too or take the shuttle bus up too.Food drinks: The food at the restaurant was really good, loved the food at the Campfire grill that we went there two nights in a row because the food was really good but wish there was more options for breakfast during the week for all the restaurants.

We went for the Labor Day weekend (Friday-Monday). We booked the “resort hotel”, which is more like a motel than anything else. Upon check in the line was ridiculously long and it took some time. Our check in person neglected to inform us that our room card basically had to be away from everything or it deactivates (which was very inconvenient when I had to drive back down, only to be told security could reactivate the card but how would I call them if I couldn’t get in my room?)On walking into the “hotel” the first thing you notice is the smell, old and pungent, and the old run down look. We got into our room, it wasn’t anything to be impressed by. The room was most all green along with the carpet and couch, along with the same moldy smell. On a good side- the bed was comfortable.The walls are very thin and you can hear everything as well as all the foot steps in your on a bottom floor. Housekeeping is very minimum; they just hung a bag of towels at our door after the first night and then not again. The rooms/maintenance are not kept up. The bathroom was run down and the bathtub was clogged. I called for maintenance and the person on the phone stated he had many calls ahead and doesn’t know if he’s be able to get there in time before he leaves. Fortunately, he was able to get to the room and unclog the bathtub but it was still a slow drain. The door to the room also didn’t fit the doorway properly and so many things could come in and see out. We called the front desk many times to get an upgrade (NOT for free but to PAY for one). They kept saying they didn’t have room or they don’t allow upgrades, but the booking site offered openings to better rooms so they did have rooms available they just didn’t want to accommodate even if we were paying for it. A lot of things stated they were closed on the grounds so we did a few things in Harrisonburg.Positives: the water park was awesome, my kid loved it. The spa was great and had amazing services. The ONLY thing about the spa is they forgot to book my manicure and I didn’t know until the day before my appointment when they sent the forms to fill out; by then it was too late to add anything. I got the Massanutten head to toe (includes a pedicure, massage, facial). The nail tech was very good and so sweet. She gave me multiple recommendations on things to do and places to eat; which we tried and loved. The massage was a basic Swedish which was alright, it was a quiet relaxing one which is always a plus for me. The facial was fantastic. The esthetician was very informative and announced everything- what she was about to do and the products and specifics of the products.

Stayed in the best unit ever. We were in Regal Vista and it was awesome. Did the sales pitch to get free golf and water park tickets. Salesman was a bit pushy but I don't have a hard time saying no 50 time's. Golf course was pretty nice and had 3 rounds in 5 days and if we didn't leave I would have been in for another round.

Update- Also, when I called to request extra towels, they mentioned the expectation was for guests to wash their own towels. If not, you will be charged $15 per extra set. This was NOT disclosed during check-in and there wasn’t any notification regarding this policy in the room.They are very dismissive and DO NOT believe in service recovery. All they want is your money!!!BEWARE BEWARE BEWARE BEWAREIf you come here on the promotional offer, be prepared to be treated terribly. From the front desk (Ana) to the man trying to make his final offer during the 90 min presentation at the South Lobby (who even cursed) when leaving us at the table. He even told us he would block us from returning since we wouldn’t purchase. The amenities of the resort are great. However, the lodging at the Shenandoah Villas are dated and 1 star. The Woodstone Meadows are much better, but not likely to stay there if under the promotion. If you come here, do not come under the promotion. BEWARE!