The Olde Bell - Maidenhead

We happened upon this beutifull place while we were camping down the road and visiting thorpe park. Their welcome was excellent and the staff were top notch with very good people skills. I had the fish and chips witch was beutifull and the cheese cake for pudding. Will definitely visit again. Food drinks: Awsome Service: 5 Location: 5

A wonderful couple of days spent here, very clean and well presented rooms, food excellent and the staff were beyond good! Always pleasant and helpful. The surrounding area was delightful and all in all made for a much needed five star break, would fully recommend. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Quiet, Great value

Don't judge a book by its cover.... beautiful building however this establishment is not customer friendly nor focused!! Woah, what an absolute crying shame, what was once a lovely old English pub filled with atmosphere and happy customers has become an incredible let down of an experiance. Visited yesterday (Saturday 12th August) with my incredibly patient partner to enjoy a few drinks and bite to eat. He went to the bar and purchased our drinks, thought it was odd when he eventually returned baring no real ale for himself which he was looking forward to sup on? He mentioned that all the pumps were not working, no alcoholic beverages in bottles and all that was available was soft drinks.... hmmm, I could see the pain upon his face yet being the person of positivity we opted to remain and tempt fate by ordering food. Off to the chaotic bar he went and placed our food order.... nearing an hour later half the order appeared. We waited for the rest of it to appear, to no avail.... we had noted that other diners were receiving other diners orders and confusion provided by staff was prevalent. My partner went to the bar to inquire as to where the rest of the order was only to be greeted with the demand of his receipt to prove payment by the very same member of staff who took the initial food order! Hmmm not impressed!! I went to the bar to seek remedy....more.uhmming and ahhing by the same member of staff who took the food order... full refund provided by a different staff member, no apology. Ironically there were many other diners leaving the pub dissatisfied with service and lack of available beverages and food quality if/when it appeared. There are evidently training issues which need to be addressed Absolutely zero level of customer service and customers comparing complaints quite openly...... Will not be going back unless I learn of new staff and management team... I can confirm, they cannot arrange a p@@s up in a brewery due to lack of alcohol and competence!!

My experience at this restaurant was quite strange. I was hoping to enjoy a casual pint and a bite to eat, but it turned into a series of disappointments. First, the locally brewed IPA that I wanted was not available, and neither was any other alternative. I settled for a cider, only to find out that the gas was off. Eventually, I ended up ordering a soda with lime just to quench my thirst. When it came time to order food, only half of our order was delivered after a 45-minute wait. When I inquired about the missing items, I was asked to prove that I had actually ordered them, which was quite insulting. Overall, the service was poor and inefficient. If you decide to dine here, be prepared to be let down and treated poorly. I would advise getting a receipt just in case. Service rating: 1 star.

Food drinks: We were VERY disappointed to find the restaurant menu was the same as the bar, not as described on the website, which showed two different menus, we wouldn’t have chosen this hotel had the web page been accurate. No starters apart from on the children’s menu, no sharing plates, really don’t expect to see sandwiches on a restaurant’s dinner menu!! We were not the only guests to feel this way. I mentioned it when checking out and was jovially told they were aware of it and the website would be amended, no apology whatsoever. Rooms: 3 Service: 3 Location: 4 Hotel highlights: Quiet