El Aguaje - Madison

They forgot an item, and instead of refunding it, forced me to drive back and said I had to bring back all the items. They said they were going to pull up the camera to check if they put it in the bag, but still said I had to come back. I got there, and they said they didn't have time to check over the 15 minute drive i had to get back. I reminded them I had ice cream and other hot food the distance I had to drive my food would be cold. They didn't care. They said just use a microwave. By the time I got back, the ice cream had completely melted, partially spilled in the bag, and food was cold. The food wasn't even good on top of all of that. Some of it tasted burnt. Highly disappointed the money I had to spend was not worth it. Never going back.

Worse customer service every . Order on the phone . Arrived to pick up no food was ready for me . When I spoke with a employee who took my order over the phone . Once I arrived a young man approached did not understand what I was saying, to him. Gave them my order again he just walked away an said nothing . I left this restaurant and will never return again . I DO NOT Recommend to any one in the Madison area .Parking: THEY SUCK

Always pleasant atmosphere and good food. Great customer service.

It wasn't that great. The chips were old, the cheese dip tasted off. The quesadillas were soggy.

We had a great experience, against all odds. We went for Sunday lunch after the baptism of twins. In principle we were to be 28 arriving at 1:30. In reality, we were 35 arriving over almost an hour. They were skillful in reorganizing as it evolved. We were a mixed group, but I never detected an error is speaking English or Spanish as was needed. It was fun and easy and delicious. I plan to go back to order some things that I got to just steal a bite of. By