Icing On The Cake - Los Gatos

I absolutely loved the cake I ordered for my husband's birthday! Thank you so much!

Been going here for years on and off. Some of the best sweets you'll find in all of Los Gatos

Such a friendly staff! I love this place, makes me feel like a kid again. It's awesome how many options they have for dietary restrictions. I definitely recommend this place for anyone who is vegan or dairy free and looking for a fluffy cake!

The most incredible vegan cake and cupcakes! Even the non-vegans were wowed. We got carrot cake, chocolate, and banana and they were all delicious!

Hopefully, you too won 't feel the ice at Icing on the Cake. They have some unique flavors and the quality is okay for the price. I paid 4.75 each for cupcakes which I thought is a little much, but I can live with that since I only come there 1 or2 times a month.Unfortunately, today I decided that I won 't likely return to IOTC because they don 't just have unique flavors, but also a unique brand of customer service. I wanted to order a cake for my daughter 's 4th birthday and came 2 weeks and 2 days in advance of ordering. They said I can 't place an order because the first day they would accept my order was in 2 days, so I have to come back. Oh and come early because they fill up early for cake orders for weekend days .I hope they were able to absorb the WTH face that immediately followed because in all the years of ordering baked goods I 've never had been asked to come back on their required date to accept orders. I was only 2 days ahead of their requirement and my first time ordering with them so I didn 't know.It sounds like a poor choice in business policy that isn 't customer centric. In reading some of the other bad reviews, I can see I 'm not the only one with this experience.