Iberia Georgian Restaurant - London

Lovely atmosphere over Saturday lunch, Great food: we had starters and mains. (Our Russian friend was impressed with the food) The staff are friendly, service was speedy but not rushed. The charge was a fair price; £60 for two. We were full! Thoroughly recommend

My family booked a table for six people for lunch at 1pm yesterday, to celebrate my birthday. When we arrived at 12.50pm, the front door was locked, so we looked in and waved. One of the waiters pointed to his watch, without approaching the door. After another five minutes outside in the cold, we tried again, with the same response, following which we gave up. So our custom was lost to another restaurant, where we were made welcome.

I booked a table for the 25th of December a few days prior. However, when we arrived at the restaurant it was closed! I was very disappointed that our plans were ruined and time wasted, and that I did not receive any information about the cancellation or changes of the restaurant's opening hours. So I emailed them to say the above, forwarding the confirmation of the booking. Someone from the restaurant (didn't introduce themselves) replied later and attached an image of a fake email that they allegedly sent the same day of the booking saying the restaurant would be closed. But you could even see that the email had not been sent it was presented as Gmail, but google doesn't display messages that way on any device (i.e. the date and email address had been crudely tacked on with a different font and format, etc, using Paint or something). The forgery was attached to a condescending and almost illiterate message attempting to gaslight me and cover up the situation. There was no need to try this on such a low stakes complaint, it was shocking and bizarre! I wouldn't mind if they'd said that they'd simply forgotten, but this was an insult. They have also offered a 50% discount but only if we came the next day which is again, seems a bit of a joke did they consider whether the customer can make it? Or just tried to add something that I won't be able to use anyway? I attached the fake email and others to the review for transparency. The restaurant didn't bother to reply to the last one anyway. This approach should be investigated by the management, unless it was they who sent the first reply! In any case, this is poor business practice and quite astonishing to see it happen in the UK. We will never go to this restaurant, even if they pay us to come.

A real gem in Barnsbury, I highly recommend people find their way here. Authentic and cozy Georgian experience, the khachapuri (warm Georgian cheese bread) is one of the best things you’ll ever try. Great selection of Georgian wines, try the saperavi, a rich dark red. On top of that, the people that work there are extremely welcoming and make you feel at home. I’ve been going for years and tried almost everything on the menu so please do yourself a favor and come by.

The food tasted great and the portions were quite generous. The staff was friendly and the environment relaxed. Would come back again!