Five Guys - Logan County

Edit I was a shift manager at the fairview heights location. I quickly moved up over my 8 months with the company. I worked 43 straight open to closes and multiple 45+ hour weeks only to be fired for leaving for a life or death family emergency. I was told by the DM Greg Albus that being with my family while a loved one passes isn't going to matter. I want this company held accountable for the lack of empathy and family values that it claims to have. Over half of the staff has quite since ref … – show

Great food, great staff, and wonderful experience. The manager, Dee, carried herself with professionalism and lead her staff through a very busy shift. Way to go Five Guys employees…keep up the great work!!

My only complaint is between them blasting the heater and I guess the heat coming from the kitchen, it was roasting inside. Food was good though.

Arron the manager on duty hung up the phone on me two times. Did an online order. Went to pick it up, walked in the associate, asked me did I have an online order asked me my name. Told me my order wasn’t ready, it will be 5 minutes. Ok went to the restroom, came out young man told me my order was ready. Get home 20 min drive. I have the wrong order. Call and spoke to Arron the manager on duty. He tells me basically too bad so sad that I drove 20 minutes to patronize the restaurant. He could n … – show

My experience was horrible even while five other employees stood in the kitchen visible to the entire restaurant and did nothing the manager still had the line wait approximately 4 minutes while he counted the till until he can start serving customers again I received my Virgo a double cheeseburger for $13 absurd right not even close when I received my food I got a cold Burger despite sitting there and watching them sit it on the counter and wait and wait they still sold it to me after I paid I … – show