Shoprite Wines Spirits Of Lodi

Great market serves Lodi, Hasbrouck Heights and Hackensack. Self checkout a bit touchy as scales at scanner and bagging area set to stop process at the slightest brush of hand arm or leg. Fine selection, great staff and as busy as store always is, customer flow moves with alacrity...

I recently had an extremely disappointing shopping experience at ShopRite of Lodi, mainly due to the appalling level of customer service provided by one particular employee. As a disabled individual who relies on assistance, I expected a modicum of understanding and help, but alas, it was far from the case. Upon reaching the checkout counter, the cashier, named Carol, showed a complete lack of empathy and refused to bag my groceries, despite knowing about my disability and obvious need for assistance. Instead, she rushed through the transaction, taking the next customer without addressing my concerns or offering any help. I was left bewildered and frustrated by her dismissive attitude. What was even more disheartening was that the manager seemed equally unconcerned about the issue. When I approached the manager with my complaint, I was met with indifference and what seemed like an attempt to brush off the matter. It was as if my concerns were inconsequential to them, and this only added insult to injury. To make matters worse, as I was leaving the store, I required assistance in moving my scooter, which was in the store's possession. The shopping cart attendant promised to help within two minutes, but he never showed up. I had to make two separate phone calls to the store, requesting them to remove the scooter, so I could leave the parking lot. It was distressing to witness the complete disregard for my situation and the failure to provide basic assistance when I needed it most. In a shocking turn of events, it was another kind-hearted customer who came to my aid, moving the scooter manually since the store's employee never bothered to help. Moreover, the scooter's battery appeared to be in poor condition, adding further inconvenience and discomfort to the already unpleasant situation. The most frustrating part of this ordeal was the store's lack of legitimate excuses for such deplorable customer service. It was an unusually quiet day in the store, with few customers to attend to, which makes the staff's behavior all the more inexcusable. In conclusion, my experience at ShopRite of Lodi was nothing short of a nightmare. The poor customer service demonstrated by the cashier, Carol, and the lack of empathy from the manager has left me deeply dissatisfied. As a disabled individual, I deserve to be treated with dignity and respect, and my needs should not be disregarded. I strongly advise others to reconsider shopping at this location until they address their glaring customer service issues.

This review is just in regards to the bakery. I had to buy a last minute cake for my moms birthday. Her sugar levels just went low from pre diabetes so I wanted to get a small cake, nothing to extravagant considering it was a last minute purchase, the cake was actually decent. Pretty good texture was good, not dry and not overly moist either. In my opinion just about good to me. Taste with frosting was good. Critique from the fams was that it wasn’t too sweet. I think well at least it’s not too overly sweet. Good for moms situation anyways ‍ it was a cookies cream cake for $13.99. Better for me in comparison to making a hit or miss with a bakery of cakes that can range between $30-$40. It was only the four of us and there is plenty of left overs for next day for 4 people if you cut them not too thick slices. Once again I’m pretty pleased considering this was all last minute and trying not to buy an expensive cake.

Most completed store of Shop Rite network in Bergen county. Those stonefire wraps and the blackberry jam couldn’t find elsewhere beside here. The carts are inside of the store most of it which makes it convenient on a rainy day. Only thing that need to improve is the bathroom cleaning and more people at the check out as it is a busy place.

Great location, always clean. All the reps are curtious and friendly. The prices are competitive the quality of the fresh produce and meats are also excellent. Highly recommend.