The Club House - Liverpool

It's a very aesthetically pleasing restaurant. Very clean and staff friendly. The food was good but the shared hanging kebab dish we had was not hot in temperature, merely warm. It also had 3 kebabs to it, to share between 2 which was odd, as the hanging kebabs per person seemed to have 2 kebabs and a load of chips. There weren't many chips and there was one pitta between 2, which was ridiculous. Mr J3 had to ask 3 times for his drink to be brought to the table and I'd given up on my final drink arriving, although it appeared when we'd finished eating. It was also a bit cold where we were seated, as the main door did not seem to fully shut and as people were coming in and out a cold draught was circulating. I hate sitting down for a meal and having to put my coat back on. I just don't expect that when I go out for a meal.

Worst restaurant I have ever been to. Looked promising initially. Took 20 minutes for someone for come and take a drinks order and we Ordered food at the same time. We waited 40 mins for the food so I politely asked a passing lady to chase it up for us. She was very rude, looked at me like I was mad and stomped off….. next minute the food arrived but we still had No drinks….. asked another lady who went to check, ten minutes later came back “what did you order again”? Waited longer for drinks. My daughter asked for mayo and ketchup which we didn’t get. It’s a shame as my food (bang bang noodle salad) and my daughters (chicken burger) was very nice, so thank you to the chef, but the service was utterly non existent. Really do need to get this sorted.

It was a good idea, but what could have been a great family experience unfortunately lacked in splendour. Drinks severed were awful and ridiculously overpriced. The door to the hut would not stay closed and spent the whole time trying to hold it closed to save the bitter wind from coming in. Service was awful and disrectptful as when Santa arrived, the waiter came and pushed the card reader in our hut, interrupting the visit from Santa, when he should have waited until Santa had gone. It might sound picky, but really, the whole experience was lacking festive cheer. Which was such a shame as with a little bit of better management, it could have been great. Dissappointed.

I'm genuinely shocked to see so many positive reviews for this place. I went with a large party for a work Christmas meal. It was very expensive. You expect to get a bit ripped off at Christmas, and this experience was no exception but there were a number of other disappointing aspects. We were booked at 2pm and we were still in there at 5pm. We waited over an hour between main course and dessert. Everyone was restless and wanting to leave, but we had paid so much that we all waited in the end. It was slow and some of the food was cold (which, again, you do have to expect to an extent when it is a big party at a busy time but for the price this annoyed me a little). We were spread across 3 tables and some people were told they could order drinks to the table, and others (including me) were told to go to the bar. After a very long wait at the bar on my first visit, I didn't bother to go back. They could have sold us loads of drinks, they just couldn't be bothered (or didn't have enough staff, perhaps). We were all sober and fed up by the time we left. The decor and cleanliness is OK, the staff we spoke to were pleasant enough (aside from basically telling us they couldn't be arsed to serve us any drinks at our table) for the prices they charge, I would not come here again.

We booked our Christmas meal here. There was 20 of us and we got the 3 course set meal and drink on arrival. Wow. What a meal worth every penny and more. The turkey kabab was a firm fav with everyone. The atmosphere was brilliant the staff amazing. Honestly can't recommend enough for a large party. Thank you so much everyone we had a great time