San Carlo - Liverpool

We made a reservation for our friend's birthday but arrived on time to find that our table was not ready. We were left waiting in the bar area for half an hour and had to follow up twice before being seated. There was no acknowledgement or apology for the delay, and the service was slow with disinterested staff. We had to flag down servers and request additional drinks and desserts ourselves. The food was just okay, and no one checked in to see if we were enjoying our meals. When the bill arrived, I asked for the service charge to be removed but was told I needed to speak to a manager first. The restaurant had lovely decor, but we likely won't be returning in the near future.

My family and I visited this restaurant for a birthday celebration on a Sunday evening. The new decor is amazing, but the table lamps seemed cheap and didn't provide enough light, making the restaurant quite dark. Our main waitress was great and the food we ordered was excellent. However, we had difficulty getting drinks throughout our meal and had to ask multiple different waiters before receiving any. Although we have always enjoyed San Carlos restaurants in the past and have been impressed by the food and staff, we felt that the staff in the Liverpool location were not as engaged with their jobs or customers. It seemed like they were just going through the motions.

The food was delicious. The atmosphere was wonderful and the service was excellent. The staff was very attentive and accommodating. I will definitely return.

The service was shocking, two steaks come out cooked completely wrong, told the waiter and they never acknowledged it. We had a table booked for 2.5h and was kicked out in 1.5h they gave us the desert menu and never come over to ask what we want, then asked us if we could leave the table in 10mins.. we said you have just give us the desert menu? They said you can eat them near the bar???? Absolutely disgusting service and would never return again. We spent £400 btw which is not cheap.

Really nice with great atmosphere. Fabulous menu with lots of choices. Disappointed with Antipasto sharing starter as it was pretty average and nothing better that we could do at home. Pasta dishes were amazing but pizza was pretty average.