Little Caesars Pizza - Lindon

Awesome, super fast they had our food ready when ordered. Friendly staff even with a long line.

Never been more frustrated with service in my life. My wife and I ordered on the app and set it for in store pickup. It takes an hour for our order (just 2 pizzas and 2 crazy breads) to be ready. I show up to the store and try and go into the store. It’s locked with 5 customers on the inside with a sign on the door reading “short staffed. Drive thru.” I tried getting people’s attention to get in and when I finally did I got an angry customer yelling at me to take the drive thru even though I was there to pick up an order that said was ready. Obviously they had been waiting a very long time as well. I try the drive through and get boxed in immediately with a dozen other cars. Sat there for 20 minutes without moving. Called their number… nothing. All the cars were turned off from how long they had been idling. After another 10 minutes all the cars behind me decide to back out and leave. I backed up as well to try the door again to see if I could just get my order and go but the same thing happened. There is no way to cancel an order on the app and the workers weren’t picking up the phone so I got back in line (which now had 4 more cars than I had left it) for another 30 minutes before finally making it to the window to hear 3-5 workers in the kitchen yelling at a male worker who had answered the incessantly ringing phone. Apparently attempting to have good customer service is worthy of being yelled at. When places are short staffed, I can normally sympathize with them and have patience but this was a whole ‘nother level of incompetence. 0/5 if I could. Wasted 2 hours of my Saturday evening. Pathetic!

Food is great, but we are always waiting 15-20 minutes for the regular pizzas! They get our order wrong at least 50% of the time, and this last time I was waiting almost 45 minutes.. I had to correct the drive through girl 3 times when she took my order.

Restaurant seem to be clean, and the pizza was very good, unfortunately when I ask for a Ultimate Supreme with no onions, extra sauce,.....they told me they cannot modify the pizza and I have to buy it the way it is. I couldn't believe it, and when I told the cashier that I worked for the company for 5 years at District Manager and explained to her the way how Caesar vision system worked, she apologized and then she did modify the pizza. But if I haven't tell her anything she wouldn't do it, I am wondering how many customers had to buy the same pizza the way it is. Got my pizza, with no extra sauce. Very disappointed!

Waiting experience was very poor.Don't know the reason why you have drive through, we ended up walk back inside. Doesn't make any sense!