The Black Horse - Leicester

Terrible service, bad attitude from their general manager. Visited this pub with family on one of their advertised special events. Booked our table for 12 people months before. Advert said until 6pm. We arrived early for our booking at 5.30, then we were asked to make our order quickly as the kitchen was closing. We were calling family members still on route to make their order on the phone. We made our first order,then were asked to change it due to limited portions. In the end we were asked to change our order 3 times. The limited menu left us making choices for what we they had left in the kitchen. When it came out it was wrong and some got sent back. The food was poor. They even tried to hide some pork under some beef to bulk out the meal. Good luck if you have an intolerance or avoid certain meats for religious reasons. When we asked to speak to the manager her attitude was disgusting. She wouldn’t take any ownership for issues we raised, instead she threatened us with the police if we didn’t pay for our meal. We did pay, and in full. Have since been informed were barred. Maybe they should learn some basics, ask large parties to order in advance, check stock levels before your special events, and own up to your mistakes. Good luck with your new manager, she’ll run it into the ground.

Twelve of us visited for Father’s Day .We booked for 5.30 but were told at 5.20 that the kitchen was closing even though it was advertised until 6pm. Orders were a nightmare with many items not available. We then asked to see the manager who appeared 15 minutes later in a very aggressive manner. There was then a heated exchange which included her telling us we would all be barred. The owners were not present but I contacted Allan on social media for a response and subsequently wrote them a detailed letter, 3 months later I am still awaiting a response! I have not entered the premises since but my stepson has just informed me he is at the pub and has been barred . For an organisation with a good customer service reputation this is just a total embarrassment!

Charming, rustic traditional pub just outside of Leicester city centre, distinguished by a spacious and comfortable beer garden. I visited the pub on the first day of their Summer Beer Festival , which essentially meant a larger than usual cask ale and cider range, and a barbecue in the evening. I arrived early in the afternoon when it wasn 't too busy, but by the time I left (around 5 pm), it had become quite busy. Service was friendly, the fish cakes I had were quite good and not too pricey, and the atmosphere was pleasant and relaxing. Some nice beers, too.

This place is absolutely disgusting, you have a landlord/manager that likes to shout in womens faces, taking full drinks away and tipping it on the floor in front of the woman, you also have a bbq with a lady cross contaminating food, raw products touching cooked products, not handling food in a correct way, and then serving raw sausage to guests, overall the place is awful, i advise everybody to avoid.

First time staying in the Leicester area for work . I had the fish and chips and it was lovely staff are friendly . Its a comfortable place . Clean and tidy