Culver's - Leavenworth

First time visit and it will be the last. My partner wanted to support this new Culver 's location. I ordered two Chicken Tenders, a Spicy Chicken sandwich (with only onions, pickles and mustard) and a Strawberry Cheesecake Custard. Right away we could tell the customer service was lacking. Although the restaurant was not busy, it took roughly thirty minutes to receive our small order. The top that normally come on the frozen custard has a hole in it therefore, we requesteda top that did not have a hole in it (a regular drink top). Customer service really made a big deal about providing a closed top. Pretty sure a lot of people do not want their food or drinks open and exposed to elements. My tenders tastedhalf done almost like they were cooked in the same grease as fish. My chicken sandwich was limp and the bread was hard. Furthermore, my frozen custard was not frozen. It had the consistency of a warm milkshake. During our visit, numerouspeople were coming up to the counter reporting issues with their food as well. If you read my reviews you would know that customer service is extremely important to me. From now on we will take our business back to the Legend 's location.

Ordered a banana split. Upon delivery it was already completely melted. Also, not delivered in a bag or with napkins. I was hoping for better service!

Food was delicious, however the dining area was in need of some serious attention. Tables not wiped down and the self serve condiment/drink area was a mess. The floor was wet in front from the soda/ice dispenser. I watched an employee slip around in it a tiny bit but I guess that little caution floor wet sign was the solution rather than clean it up. Dare I say an accident waiting to happen? Too new establishment to not be on top of the basics- cleaning trash.