Trailshead Lodge - Lead

Owner was rude and pathetic, but food was good. Will NEVER stop there again.

Food was delicious, however service was horrible. Owner was rude, she was absolutely pathetic. Will never step foot in that place again.

This was the perfect respite for my cooped up kids. Lots of space and it backs up to the black hills forest so we were able to see some deer. Everyone in the main building (where check in and the restaurant is) was very friendly and helpful and the young son even asked if my 11 year old wanted to play basketball after her ate so that was a HUGE bonus after 7 hours on the road (YES! GO OUTSIDE! DO SOMETHING OTHER THAN POKE YOUR SISTER!)We really enjoyed our stay there and I think we were the only ones in the cabins so it was QUIET.

Great people in a beautiful location! Highly recommend!

RENTER BEWARE: before renting, ask yourself “what would happen if I get into an accident and total this sled?” The answer is not clearly stated in the contract so let me explain. Unfortunately, we had a guy in in our group do just that on 3/17/23, ran into a tree. No one’s fault but his own and luckily he walked away unhurt. We were fortunately able to ride the sled back to the lodge where Todd, the owner, not only took his $3000 deposit but demanded another $10, 000. He stated that that’s what it would cost to replace the sled plus the lost rental revenue. However, bear in mind that the sled is a 2021 Polaris Indy 550, $8500ish brand new and it was 2 weeks until the end of the riding season. Here’s the biggest kicker, less than a week later, they post on Facebook that they’re selling their entire fleet of Polaris Indy 550 sleds for $3500/each. Case in point, they swindled our guy out of $13, 000 knowing they were going to sell the sleds 2 weeks later for $3500. Completely understandable that our guy should have paid the fair price of $3500, but $13, 000?! You’d also think at this point he’d technically own the sled and be able to take it home, nope, not the case. Todd refused this option and stated “they aren’t for sale”. Contract or not, this was not the honest thing to do for a guy that has been renting sleds from Trailshead for years. The last thing we wanted was to wreck their sled but accidents can and do happen. If you end up renting here, just be sure you have $13, 000+ set aside should the worst happen.