Wendy's - Largo

Matt who is a manager at the Wendy's on Ulmerton Ave in Largo Fl store s a completely unprofessional employee for the Wendy's franchise.. Told me to hold on a min which turned out to be whatever he felt was a minute to him... Left me at the counter while he addresses the drive thru and then got lost with other things that he must of forgot I was upfront...Observed that he was confused ,one minute he was upfront next drive thru..looking for something asking customers if they were picking up orders. ..total mayhem Mind you the food was sitting all this time behind him ... He didn't even ask me if he could help me.. so now the customer gets his food late and cold... Thanks to go ole Matt.. I was going to leave it alone but as I was walking out he sarcastically said have a great daya and muttered some words under his breath so I responded and said ...you left me at the counter waiting for over 5 minutes and never came back and when you did I had to ask your other employee if the order that was sitting at the counter behind you was for me so for you to mouth off without reason is really stupid... I don't think he can handle the manager title because he's rude...confused and lacks poor customer service values Matt the manager gets 1 star and a thumbs down.

Wendy's new AI drive thru order menu board sucks. Had to order several times and it messed it up. Then the human service messed it up also. Frustrating to say the least.

App was not working wouldn’t honor reward points. Came back a couple of days later points were gone. Asked for a store manager and he told me the GM was not there . Hung up on me. Called back the GM answered the phone. So which is lying?!

Very rude at the drive through, yelled at us to hurry up and said we are closing soon, they closed in an hour we ended up going to Taco Bell, much better experience.

The main reason for the 3 star rating is their push to move over to a new computer ordering system in the drive thru. It was a terrible experience that made it difficult to order the drinks we wanted. Strongly recommend against using the drive thru at Wendy's until the system works identical to any order you can place in the lobby or on their app.