Primo Hoagies - Lancaster

The service was excellent and the staff was really friendly. However, I couldn't give it 5 stars because the cheese steaks didn't quite meet my expectations. That said, I would still eat there again.

The restaurant was dirty. I ordered a cheesesteak, and it was clearly made from pre-packaged ingredients that were just thrown together. The sandwich wasn't even warm. This was my first and last visit.

We received our locusts served on stale old bread. We picked up our order and tasted it within 10 minutes. I was really disappointed and unfortunately had no time to go back.

The Huagies are delicious, but this place suffers from the fact that the employees are unable to properly prepare orders. They have repeatedly forgotten Mayo or vinegar or used the wrong bread. They are also extremely slow. Order online has you wait an hour before the food is ready, despite no customers inside. If you can drive another 10-15 minutes, you will receive food from the Lititz site. We never had problems.

The quality of the food was excellent, but customer service needs improvement. I completed an online order for 6 people (not a very large order) at 12:48 PM and it wasn't ready until 1:35 PM. Apparently, they had the pick-up time at the top of the email as 1:33 PM, but I was unaware and waited in the restaurant from 12:55-1:35 PM to see customer after customer being served as I waited for my order to be completed. No one told me that it wouldn't be ready until a later time. It was frustrating. If this is a normal occurrence, I wouldn't recommend ordering online. A person is better off ordering in person at the restaurant so they can process your order in a timely manner. I didn't express anger or frustration at the employees. I was simply confused as to why an online order took a long time to complete.