Mcdonald's - Lakeville

Love this location. Food is better here it’s super clean

The water tasted like tap water. The fries were chewy and tasted like lettuce. They were cold. This is unacceptable.

Worst experience I have ever had at a drive thru. I pulled up before the restaurant closed, according to Google. The person in the drive thru stated they were closed. I said ok we are sorry. According to Google, you are open until 11 pm cst. For the worker to let someone know this information should be updated so they have fewer negative customer experiences. Before I finished my sentence, the worker informed me that as the manager, he has been closed for over an hour. He said this very rudely and very condescendingly. I have over fifteen years of management experience, and five of those years where I was a manager at a fast food restaurant. I have never spoken to a customer that way and will never. I was not rude and was not demanding service or food, I just wanted to let someone know why they are getting customers in the drive thru after they are closed. This experience is unacceptable if a regular employee was working the drive thru, let alone a manager. I would recommend that until this location has a night manager who can handle customer interactions, you choose a different fast food location.

I've only had positive experiences with those working hard on their night shift, despite there sometimes being a lack of crew members. Always so genuinely nice and friendly : I forgot the dudes name that's aaaalwaaays working calls me hun or dear and is so sweet ... Give him a raise, he absolutely deserves it. I'm there 1 2 3 nights a week so my toddler can get her French fries and indoor play thrwough the winter months, and he is always there and always so positive! McDonald's food will probably always taste the same, that's the McDonald's way but retaining staff like him, especially in the fast food business, through thick thin, is something worth mentioning!

Friendly service. Very helpful. Great fresh coffee and chocolate chip cookies