Pizza Factory - Kingston

In a town as small as Kingston Washington, you don't have many choices for really good food. However there are three pizza places that are within a mile or so a proximity to each other. But none of them really can compete with each other, except for being on a scale of awful to tolerable. There's Domino's which is awful. There's Westside Pizza which is not much better than Domino's. And then there is The Pizza Factory which is basically one step up from the other two. The fact that Pizza Factory has remodeled their interior makes it much nicer and actually able to compete with the interior of the Westside. It is much more appealing and cleaner when you walk in the door, and even more friendly. Their pizzas have gotten better over the years. They have pretty decent crust and have finally learned how to cook to perfection. It took them awhile but I will give them their credit it is much better than it was and far superior to the other two pizza places locally. Their toppings are generous which is good because no one wants to complain about how their pizza does not have enough toppings on it. I'm not so sure about the the new crew yet because and none of the folks that were there before like (Jordan and gang) are there now. So it's been a completely new remodel along with new owners and a new team of pizza makers and servers. The verdict is still out but it looks promising.

Whether we're in California or Washington, the Pizza Factory always meets our expectations! This restaurant holds a special place in my heart as it brings back memories of home. Connie and Sam were fantastic! They were incredibly friendly and provided exceptional service. My husband and I are definitely returning, and we plan to leave each time with full stomachs!

On Friday, July 6th, we decided to order from Pizza Factory after having a frustrating experience trying to place an order with Westside. Unfortunately, this meant we were ordering takeout right before closing time. One employee, who appeared to be a manager due to his age compared to the younger staff, was exceptionally outstanding! He caught a mistake on our pizza before it even came out of the oven and quickly prepared a new one. His friendliness made a lasting impression, and our pizzas turned out to be perfect. After the poor customer service we experienced earlier, I felt it was important to recognize his efforts with a positive review! We will definitely continue to support their business.

Fast forward to yesterday, after receiving all the RSVPs, I called to confirm last-minute details. I ordered the pizzas, informed them that we would have 35 guests, and asked whether we needed plates and if they could store an ice cream cake for us. Everything was confirmed as fine. I arrived at 1:30 PM to set up decorations and was shocked to find another party already seated at our reserved area, with pizzas being served. I explained to the staff that I was there for the 2 PM party and that I had previously been told I could come in early since no party was booked before or after us. The gentleman seemed confused and told me they were going to move us to a small corner with just four tables and four chairs. I was stunned—how could they expect a party of 35 to fit in such a cramped space? When I asked to speak to the manager, the staff member claimed he was essentially the manager. I stepped outside to make a few calls, feeling at a loss just 30 minutes before the party. Everybody was already committed; I couldn't cancel or change locations. Upon returning, another gentleman approached and admitted it was their mistake, but the other party wouldn't leave until at least 2:30 PM, if they hurried them along. I found it frustrating that they seemed to prioritize the other group—who happened to be acquaintances of theirs—over our booking, which I had made a month prior. With just five minutes to spare, we hastily pushed tables together and put up decorations as guests began to arrive. While we managed to make it work, the space they provided was cramped and not suitable for a birthday party. The arcade area was overcrowded due to both parties being present, so many of my son's friends couldn't enjoy themselves. Lastly, even though we decided to stay and make the best of it, they did nothing to accommodate us further. We were charged full price for all the pizzas we ordered. I regret choosing Pizza Factory, especially since my son selected it for the convenience of his school friends. After this experience, I will stick to hosting birthdays at Round Table. Pizza Factory has lost my business completely and I will not recommend them to anyone.

Awesome customer service. Connie was extremely helpful and friendly. The pizza was great and we will definitely be back. Thank you Connie for the awesome service!!!