Red Lobster Kennewick

First, let's start by saying that putting up on the waiting list thru opentable absolutely nothing for them. red lobster will not actually put them on the list until after they arrive. we arrived 15 minutes early because I have read that this was a waitress and no reservation, and also after receiving a text 2 hours before the restaurant say that they do not make reservations. we arrive and was told that wait for an hour, I mentioned that we were put on the waiting list thru the app and they said, oh let them check in, they are still at the bottom of the list. So they don't waste their time with the waiting list. Secondly, their menu options are currently very limited. Third, eating was ok, the quality is not what it was 15 years ago, but it wasn't terrible. fourth, the waiting staff was friendly and prompt, they kept gracious the cake we brought for my daughter's birthday, and made sure we were taken care of all the time. they have really formed for the claw service we received in front.

Great service, but presentation and quality of food wasn't as expected.

With presenting we still waited 30 min, the hostess had zero personality, there was no room at the bar to even order a drink while you wait. The food was mediocre at best, overcooked scallops and overcooked lobster. They'd only get one star except our servicer was nice, the biscuits were perfection and the shrimp was good.

Using open table at Red Lobster doesn’t really work !!! Better off to go in and put your name on a list. We had a reservation for 5:45 pm arrived at 5:30pm saw people get seated after we had been sitting there until 6:10pm. People that arrived way after us getting seated before us!!! Then we finally get seated and we had to wait and wait for everything !! Cold shrimp: We were there over 2 1/2 hours, not of our choice either!! A real disappointment, it will be along time before we ever go back!!! Red Lobster has REALLY gone down hill in the last 2 years.

Used the app four hours before the meal to get in the wait list. Got to the restaurant twenty minutes before the waitlist desired time. After an hour after the waitlist time, the hostess still said twenty minutes. We left at this time. Twelve tables that arrived after us were seated before us, and the hostess was stuck on “it’ll just be twenty minutes.”