Starbucks - Kennesaw

My kids and I walk in… 4 women chatting with their back to the counter. Cool beans I’m all for workplace friends and whatever HOWEVER when a customer walks up PROPER protocol should be to attend to the customer. The girls continue to talk for about 3 mins while we standing at the register. I said “good morning” loudly and they all looked as if I was inconveniencing them. Then the girl who rang us up didn’t ask for names- which isn’t a big deal but it looks real distasteful for other names to be called and then we get called by our drink. I’m real big on customer service and this was NOT it for me.

The best Starbucks I've been to. Love the workers here always super nice and get my order right all the time. Very sweet people and great drinks! I always go to this one even if it's a drive.

This place has had terrible service for years. I keep hoping it will get better. I came here on Sunday for a frappicino. My wife and son ordered other drinks. There were 4 female workers behind the counter and no one in front of us. And no one in the drive-thru. The lady who took out order kept saying what else. after I ordered each item like I was at Burger King. I paid 24 bucks for 3 drinks and 2 cookies. The lady making our drinks was talking on her headphones. She took 10 minutes and then slammed a drink, one at a time on the counter. Didn 't give eye contact or call a name. I asked my wife if she thought that was one of our drinks and she didn 't know. So I looked and it had my name on it. These employees don 't even care enough to call a name out anymore. Finally we got out drinks and silence from all of them. Just the worst service you can get. I get more thank yous at McDonalds.Parking: The place is dead ofcourse. Probably because the service sucks and prices are too high. Lots of parking.

I’m upset bc this morning I finally asked the girl at the main location I frequent (right off exit 7) if she could “actually measure out” the 4 shots of espresso instead of free pour bc i ALWAYS get a smaller amount at the bells ferry location. She explained there’s no free pouring and that a machine automatically does it. Your location has been ripping me off for literal years! Employees are great but it sucks to know I’ve been scammed for so long. : I know 100% for a fact I’ve been getting one and two shots when I ask for 4. I won’t come back to this location. Be weary of ur ordering shots of espresso from this location! Either their machine needs to be fixed or the employees need a good talking to about giving people what they pay for.

I 'm sad that I have to write this review because a few baristas are great, but a barista (manager) rolling eyes at a loyal customer who tries hard to be respectful and patient is just extremely unprofessional, not to mention just kinda mean. I 've gotten to the point I have anxiety when approaching the drive thru, I always feel like I 'm walking on eggshells, never knowing what might be the annoyance of the day that makes them mad.After a bunch of trips through the drive thru and almost crying after leaving, I realized going to Starbucks should make you feel GOOD and make your day better! Not anxious and sad.As a loyal regular I just don 't understand why they don 't put any effort into getting to know me or my drink. Even if they get it wrong, just a little bit of kindness goes a long way.My husband was in the emergency room a few weeks ago and I came through the drive thru already having a rough day, then when they were so short and demeaning to me I was Just thinking, man, a smile or an ounce of kindness would have really meant so much to me . You never know what someone else is going through.I 'm ready to drive completely out of my way for the baristas on exit 7 who bring a smile to my face.