Queens Pastry Shop - Kandy

We visit this place usually for a small snack, there service as well as food was well back a few years. Now the employees have been changed and the service worsened. In two recent visits, however, I experienced an employee who was used at the opening of bags saliva ( unpleasant and unhygienic during the Covid period) I expressly suggest that the management damper provides for this person and ask him the way to use it instead of using saliva on bags. We never expect such a service standard from a renowned hotel owner outlet.

Sat there for 5 minutes, No servers came by, they only attended foreigners, then went to the counter and ordered a water melon juice and fish and chips. The cashier was confused on how to use the POS system and finally some women came along to punch the order After 10 minutes a server comes with a Lime Juice. Which I sent back away, another ten minutes later he came back with the watermelon juice and followed with the food. While I was eating I can see the servers messing up the orders. The gentlemen next to me ordered plain tea, and he got a milk tea. The lady behind me ordered a strawberry milkshake and she got a watermelon juice. The servers aimlessly walk around asking who ordered what and ends up taking the food back to the kitchen, the service was utterly dysfunctional The decor and furniture is so out of date and not maintained, the bunk bench chairs are loose and squeaky the place badly needs a color wash it looked so dirty. And the food is very mediocre. L300

Service is poor. The service takes time and the prices are ridiculously high . The restaurant was not busy at all , however took them 30 minutes to serve us pineapple juice. I would not recommend this place.

Not recommended this place.All are thieves. 50/ Coca cola bottle Going to RS 150/ Don't go anyone. Also food is not delicious.i think chef forgot to add salt .They take money from their place to eat..

Slow and poor service. The English breakfast is for 700 LRP, it says choice of egg, tea or coffee, but the waiter didn't even ask my choice and serve the food for me),it's overpriced with low service. And the juice is not fresh one, is canned juice...Definitely a no no!