Luxe Seafood Company

I recently completed a tour of Alcatraz and saw great reviews for this restaurant. They were absolutely right! The service was excellent, and we were able to get a table for two right away. We sat by the window where we could see Alcatraz and even some sea lions! The food was amazing; we started with a half dozen oysters, then had the linguini with clams and the salmon, both of which were delicious. We wrapped up our meal with a delightful apple crumble for dessert!

The atmosphere is welcoming, and the customer service is quick. You leave feeling satisfied and cheerful.

This whole experience was incredibly frustrating and caused me to miss an important appointment, only to be accused of lying about missing items. I wouldn’t recommend this place—there are much better options out there. It was a stressful experience, and overall, I feel deceived. Avoid this restaurant at all costs.

This place is good to go for an inexpensive and casual brunch. The place is clean and food is reasonably priced. If you want fish or something seafood, yes it's fresh they cooked it for you what you choose from the counter.

This is a response to Ms. Wendy Wong’s post. Here is a summary of what transpired:1) Ms. Wong decided not to use our standardized ordering form and created her own “language” to place her orders, which caused her “shortchange” claim.2) We require our clients to make their disputes/claims within a 24-hour period after they received our products. This is clearly stated on all our invoices.3) Ms. Wong made her claim nearly 72 hours after our delivery. I, however, still explained to her patiently via numerous emails that a filleting process, and thus a process charge of $15, was necessary due to her request of having fish head, scales, and bones removed.4) Even though the claim deadline expired, I offered to: (a) credit back her 50% of $15; (b) exchange her fish and replace one processed to her exact order; or (c) a full refund when we pick up the product in question.5) Ms. Wong declined all offers, citing she wanted a full $15 refund and not feeling comfortable for our driver to show up at her residence (she had absolutely no problem receiving our prior deliveries from our driver). Her reluctance not to return/exchange a product only made me wonder if the product was already consumed at the time of her claim.6) Unlike what Ms. Wong claimed, we never sent our driver to her residence without her ok. She refused exchanging the product, so we did not send our driver.Setting all drama aside, here is the final judgement on this issue: After we submitted our supporting evidence on this transaction, Ms. Wong’s $15 dispute to her credit card company was ultimately unsuccessful. Thank you for your time.