Gloria Jean's Coffees - Joliet

If I could give this location a 0 I would. Literally the worst location I 've ever been to. I was so excited to see if finally open inside joliet cause I have been previous times and they weren 't open. Ordered a drink they had on one of the display posters they had up advertised to try something new. They looked at me like I was insane, they tapped some things on the register and gave me a price so I assumed they figured whatever out. When I got my coffee I mentioned it didn 't look right and they were again confused, I had to physically show them their own picture displayed on the counter and they told me I 'd have to buy the beans and can make it at home myself if I want. I was dumbfounded, to that I said maybe take that advertisement down and took my coffee and left. About 10 minutes into attempting to drink whatever they gave me I threw it away cause the whipped cream curdled inside my drink. So upset , I 'm not sure how this location is even running.

Drove 25-30mins today just for a coffee from this place. Opening time says 12. So you would think everything would be ready by the time customers start to arrive but no. A white young male finally arrives after 12. We go up a few mins later, just for him to say “we are still opening come back later in 10mins. There’s people waiting, leaving because we can’t be served. 12:22 he still left to put away the milk crates that had been delivered since way before he arrived. 12:30 we finally decided to leave, not in the mood for coffee at this point, Over 30mins of waiting had to leave without a coffee. Waste of time, gas everything. If opened time isn’t 12 maybe store hours should be updated.

Nobody was there at 12:30 and there was a delivery of gallons of milk and other refrigerated products sitting out for over an hour without anybody there to get it in the fridge.

I love Gloria Jeans coffee. The culture of the business means a lot to me as a customer. It’s different. I have always loved coming to this specific one in the mall. But it just seems like it isn’t well taken care of anymore. Last time we went a couple months ago they didn’t have the right size cups. Went there again yesterday and they literally served me two iced coffees WITHOUT lids for the cup. Didn’t let me know before I paid (and tipped). It was just an unfortunate circumstance and sad to see the lack of quality and maintenance this location has had the past few months/year. Would not recommend anyone to come here until they get things fixed and back on track

The worker with the colored hair is super friendly but management needs to step up their game and get their stuff fixed before they get put out of business.