Mcdonald's - Jermantown

Used to be my favorite McDonalds, but it has declined significantly over the past 2 months…can’t even get a simple cup of coffee order right…2 creams 3 Splenda.

I've been here so many times like all of us what can I say other than it taste ?

I thought ordering at the convenient kiosk was supposed to speed up your order, in particular, when there is a line to order at the counter. It took me no more than one minute to make my selections, pay with my debit card, grab a number and find a seat. As I was engrossed in some news articles and video clips, I hadn't realized that almost 10 minutes had passed and my #1 (Egg McMuffin, hash browns, orange juice) hadn't been brought to my table. I got up, walked to the counter, and lo and behold, there was my meal sitting on a brown tray with my tent number clearly visible on the order ticket.Lesson learned: Order by kiosk, take your number and wait at the counter for your order, because no one is going to bring it to you. Otherwise your trust in what used to be good service will, once again, be diminished in this post-COVID, Gen-Z world.

Clean facility, nice service. Food was better prepared than other McDonald's in the area. The Shamrock shake was horrible though, which has an unappetising menthe syrup. The syrup also was floating on top instead of mixed in, which, along with forgetting our condiment choice in the order, knocks the service down.

Carolina is a great manager giver her a raise, best manager I've seen here in a while, she even gave me the idea to get a gift card for my dads birthday!