Bono's Pit B-q - Jacksonville

Had a decent experience picking up a large order until I found a hair in my food. Truly not a big deal, it happens! The issue comes thereafter. I sent someone else shortly following to resolve of whom heard staff and management talk poorly about me andmy integrity. The hair was made into the salad and I could not even pull it out. You can see me pulling it but it is so long youcan't even see my hand, and it is still remaining in the salad wrapped around the pepper in the picture. First and lastexperience

First time eating from here and there?s NO complaints!! The 3 meat salad is it!! Delicious ????

They obviously pre make there salads and don?t check the lettuce quality before giving it to you. I ordered a turkey salad today, Tuesday October 11th and on the salad box with rotten lettuce it has a sticker that says ?Sunday?. After tip I spent $20on a salad and sweet tea and the salad I cannot even eat. When I called back yo let them know they placed me on hold and nevercame back to the phone. Photos attached.

Been coming here for a while, the food is always quick, even on busy days. Most of all, the servers are great! Pam, Mary and Tonya take the already great experience to the next level. They?re the reason I?ve kept this Sunday Bono?s ritual. I wouldrecommend this location over any!

Staff is great, and most of the food is good. Turkey is always on point. But the last 3 or 4 times when I've gotten brisket, including today, it's been unbelievably dry. Not sure if they've had an issue with their pits or what. Flavor is good, but toodry now. I'll be sticking with the turkey and pork from now on.