Los Portales Mexican - Jackson

This location was near the Santaville exchange. We arrived late and our other party waited so we didn't get warm chips and fresh salsa. Our order was taken quickly, but it was wrong when it arrived. I was so hungry that I ate it anyway. Next time I go to Los Portales on S. Highland

Very clean, beautiful ambience and excellent food!!!! Great salsa and chips

I chased her salsa and chips. Today was particularly good. Salsa had a kick, but not too much. The chips were fresh from the frit. My husband, who grew up with a Mexican best friend in California, knows the right deal. This is one of his favorite Mexican restaurants to eat. The staff is always friendly and after a few visits will you be treated like family?

Atmosphere was excellent ??. Staff was very polite and hard working. Made you feel welcome there!! The food was perfect! I highly recommend eating here!!?????

We were hot tired, so we had a laps of judgement. I had wrote this restaurant chain off due to poor service and ridiculously high prices. Our only other choices were fast food I was to hungry for games. We were seated when we walked in, order was given when we sat down. Received chips, salsa drinks quickly. Then it happened. I heard the sizzling of Fiesta fajitas headed my way. However it did sound different. I figured it was because me and my wife got the same thing. That was not the problem at all. I'm not even sure how the waiter brought them to us without burning his arms. They were sizzling to the point of splashing all over. Hot grease flying every where. I tried moving things around in hopes to cool it off, bad idea. It got out of hand quick. The final result was a slightly warm hand and burnt steak chicken. Onions were cooked away, peppers were burned to a crisp and the shrimp died all over again. Passed away along with the steak. It took several minutes before we could even touch the platters and transfer to a cooler plate. The section touching the plate was unedible. I drowned the rest in cheese dip and salsa to be able to chew it up. The rice, bean and sour cream plate was perfect. It was lunch time so it was still a good price for what was edible. I never attempt to complain at these restaurants as it becomes a non-English understanding establishment as soon as you start to state a problem. This used to be my favorite restaurant but they have fell way off. Slim line between hot and dangerous, with no over exaggeration. It was dangerous to bring it out that hot. I hope no one else has that situation but if you do, don't move the plate. Slide away from it until the grease stops flying, then move it all to a different plate asap or it will be done for.