Dickey's Barbecue Pit - Irving

Stay away! New management/owners. In an unpleasant atmosphere. I was the only customer at dinner. the flesh person sat in a chair on his phone not disturbed standing up until I was ready to order. I ordered 6 ribs they were dry and cooked over probably because they were not much business. There was absolutely no self-service that the prices were much higher than the Dickeys on MacArthur. They really push on the sale and you can say that they fight. I have cream machine – not even up. No cones. Notta. Here's a Dickeys. Don't come here. Go on MacArthur 2 miles away. They have pimples, bread and onions. You have ice cream, and they are not too busy, take your order.... Oh and it's cheaper.... And the food tastes better and you can get your own sauce. For these reasons, I will never return to this place. It was too Smokey in there. The smoker is located in another room at the MacArthur site. Too bad.

I 'm a BBQ guy, so my expectation is high, especially on a reopened place like this. I really want this place to make it. I revisited Dickey 's on Beltline in Irving after seeing a positive review. Some suggestions to the new owner on the food side. Decide if you 're going to slice or chop the brisket. Halfway in-between isn 't good either way. I suggest you offer both and have the cutter ask which way customers want it*. The taste of the brisket (the only meat I tried) is OK, but it needs more smoke taste and smell. It was tender and lean, that 's a good thing. Serve full size Onion rings not those 'tangler ' things. They tend to burn half the order. On the service side: *Turn down the radio! I know you want to create excitement but if the mild manored cutter can 't hear you, it doesn 't work. The cutter saying Onion rings are available but aren 't on the menu is a bummer. After saying YES on availability, he had to ask the assistant. All employees should know the menu, especially the guy taking the orders. Don 't have the cutter try to up-sale customers. If I only want one vegetable (Onion rings), I should be able to order that. By employing a middle eastern guy you may get an employee (cutter) but it doesn 't get you a guy people can understand. Last, $8.25 seems expensive for just a brisket sandwich only, but time and Supply Demand will tell.. Hope this is constructive. Irving needs BBQ. Good luck.

Food was tasteless, drinks were flat. Got those after I tried the old tea. Fountain drinks were watered down. Worst flavored BBQ ever. Potato casserole was just baked potatoes and nothing else and baked beans were under cooked. Sauce tasted burnt! Wish I could get my money back! Cost to much to be so bad!! Terrible experience!! I'm glad it wasn't a lot of food since it was so nasty, but as much as it cost, it should have been more!!

Best customer service I have ever experienced at any Dickey’s. The new management team rally knows how to treat their customers. Not to mention the brisket melted in mouth! The creamy spinach was just as great! I am definitely going back.

The worse $110.00 we ever spent. Asked for a giant baker you get 2 small potatoes cut in half and over cooked. Meat very dry Asked for a three meat plate get a kids plate. Food is horrible I will never go back. They were better off staying closed.